Privacy Policy for the “impresa” App

1. GENERAL INFORMATION

This Privacy Policy provides information about the processing of personal data in connection with the use of the “impresa” app for Microsoft Dynamics 365 Business Central.

2. DATA CONTROLLER

The entity responsible for processing personal data in connection with license management, the provision of the app, and technical operational and usage data is:

PROTAKT Projekte & Business Software AG
Frankfurter Landstraße 20
61231 Bad Nauheim
Germany


Data Protection Officer Falk Schmidt c/o FS/CS
GmbH Mühlstr. 13-15
63667 Nidda

You can find the full contact information for our Data Protection Officer at https://xDSB.eu.

3. TYPE AND SCOPE OF DATA PROCESSING

3.1 Billing

  • License fees for the “impresa” app are billed monthly in advance on a subscription basis.
  • The fees will be collected according to the payment method specified during registration.

3.2 Terms of payment

  • Invoices are payable in full within ten days of the invoice date.
  • In the event of late payment, we reserve the right to suspend access to the “impresa” app until the outstanding amounts are paid in full.

4. MAINTENANCE AND SUPPORT

4.1 Enhancement Plan

  • The Enhancement Plan is included in the subscription license for the "impresa" app and covers product updates and product support.
  • The plan is automatically renewed as long as the subscription license is active.

4.2 Service and support

  • Additional service and support not covered by the Enhancement Plan will be charged according to the current service price list. This applies in particular to the following services:
    • Consulting
    • User training
    • System installations
    • Programming
    • Support
  • Support requests can be submitted via support@protakt.de.

5. TERMINATION AND TERM

5.1 Runtime

  • The minimum term of the subscription license for the “impresa” app is one month.
  • The license is automatically renewed for an additional month unless it is terminated in accordance with the cancellation terms.

5.2 Termination

  • The subscription license for the “impresa” app may be canceled with two weeks’ notice prior to the end of the respective term.
  • Notice of termination must be provided in writing and sent to PROTAKT Projekte & Business Software AG, Frankfurter Landstraße 20, 61231 Bad Nauheim, or via email to sales@protakt.de.

6. LIABILITY AND WARRANTY

6.1 Limitation of Liability

  • The provider’s liability for damages resulting from the use of the “impresa” app is limited to cases of willful misconduct and gross negligence.
  • Liability for loss of profit, loss of data or other indirect damage is excluded.

6.2 Warranty

  • The provider warrants that the “impresa” app functions substantially as described. No further warranties are provided.

7. DATA PROTECTION AND DATA PROCESSING

7.1 Processing of Personal Data

The “impresa” app is used to send print jobs from Microsoft Dynamics 365 Business Central to the customer’s local printing systems. During use, personal data and other business-related information may be processed.

In particular, the processing may include the following categories of data:

  • Personal Data from Printed Documents
  • Customer Data from Printed Documents
  • Employee Data from Printed Documents
  • Financial Data from Printed Documents
  • Other Data from Printed Documents
  • License and Usage Information
  • Telemetry data
  • Technical Operating and Error Data

7.2 Technical Processing of Print Data

The documents submitted as part of a print job and their contents are processed solely for the purpose of carrying out the respective print job. The provider does not permanently store the print content. To the extent technically necessary, data may be temporarily processed in RAM during transmission and processing.
The provider does not permanently archive or analyze the content of the print documents.

7.3 Hosting and System Architecture

The “impresa” app is operated within the customer’s Microsoft Dynamics 365 Business Central cloud environment (tenant). The print service required for printing is operated within the infrastructure provided by the customer and is the customer’s responsibility.

The customer is responsible for configuring, deploying, and using its systems in compliance with data protection regulations.

7.4 License Verification and Telemetry/Application Insights

  • PROTAKT sets up telemetry and monitoring based on Microsoft Application Insights and supports its use for error analysis, stabilization, and performance optimization.
  • Telemetry can be collected for each system environment, such as PROD, STAGE, QA, DEV, or other environments (“system environment”).
  • Key configurations (e.g., retention, alerts, and dashboards) are tailored to each product and adjusted as needed.

Technical license, usage, and telemetry data are processed for the purpose of providing trial licenses, verifying licenses, and ensuring the technical operation of the app.
This processing is limited strictly to what is necessary for license management, error analysis, system security, and the provision of support services.

7.5 Responsibility for Personal Data

To the extent that personal data is contained in printed documents or other information provided by the customer, the customer remains the data controller under data protection law within the meaning of the General Data Protection Regulation (GDPR).
The provider processes such data only to the extent that it is technically necessary for the provision and operation of the app.

7.6 Additional Information

Details regarding the processing of personal data can be found in the privacy policy for the “impresa” app, as amended from time to time.

8. FINAL PROVISIONS

8.1 Changes to the Terms and Conditions

The provider reserves the right to change these conditions at any time. The user will be notified of any changes in good time.

8.2 Severability Clause

Should individual provisions of these terms and conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

8.3 Governing Law

These terms and conditions are subject to the law of the Federal Republic of Germany. The place of jurisdiction for all disputes arising from or in connection with these terms and conditions is Bad Nauheim.

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